Troubador Publishing Ltd is committed to protecting your privacy. This Policy explains when, how and why we collect personal information about people who visit our website, how we use it, when we may disclose it to others and how we keep it secure.

We may update this Policy so please check back on this page to ensure that you are aware of any changes. By using our website, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to books @ troubador.co.uk or by writing to the Operations Director, Troubador Publishing, 9 Priory Business Park, Leicester, LE8 0RX.

Collecting Information

We obtain information about you when you use our website, for example, when you place an online order for a book or if you register to receive one of our newsletters or attend our events. The information we collect might include your name, registered and delivery addresses, email address, IP address, and information regarding what pages are accessed and any products you have ordered.

If you make a purchase from us online, your card information is not held by us, but is collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

• process an order that you have made;

• carry out our obligations arising from any contracts entered into by you and us;

• send you communications which you have opted in to receive via the opt in forms on the appropriate web pages.

Retention

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information for set periods. We will hold your personal information on our systems for as long as is necessary for the relevant activity (ie. information about book orders will be retained for six months, event bookings for 12 months), or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

• We shall not sell, rent or give your information to third parties.

• We shall not share your information with third parties for marketing purposes.

• We may pass your information to our third party service providers, agent subcontractors and other associated organisations for the purposes of completing your requested orders and providing contracted services to you on our behalf (for example, to process payments for book orders and to use a courier company to deliver that order to you). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service contracted.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at books @ troubador.co.uk or write to us at: Operations Director, 9 Priory Business Park, Leicester LE8 0RX. You have the right to ask for a copy of the information we hold about you, we shall respond to your request within 30 days. We shall not contact you for marketing purposes by email or phone unless you have given your prior consent.

Security

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information is encrypted and protected using encryption techniques. When you are on a secure page, a lock icon will appear in the address bar of web browsers such as Internet Explorer. Non-sensitive details (your email address, etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, so you send such data at your own risk.

Once we receive your information, we make our best effort to ensure it is secure on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. If you linked to our website from a third party site, we are not responsible for the privacy policies of the owners and operators of that site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (EU). By way of example, this may happen if any of our third party suppliers are ever located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we shall take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected, as outlined in this Policy.

Review of this Policy

We keep this Policy under review. This Policy was last updated in April 2018.