Fiona Westwood

Fiona Westwood graduated LLB (Hons) from Glasgow University in 1974 and became an enrolled solicitor with the Law Society of Scotland in 1976. During her professional career as a solicitor which spanned 20 years, she had extensive experience of client work, ranging from running a branch office specialising in legal aid through to establishing and leading a large commercial property department. In 1987, she was headhunted to help manage an ambitious amalgamation of three long-established law firms, where she had particular responsibility for business development for the new firm.

She set up her own management consultancy in 1994, specialising in working with the professional sector. Her clients include large multi-national practices, niche and regional professional service firms as well as public and not-for-profit organisations. Services include strategic planning and change implementation, leadership and management skills and client development projects.
She has researched and written extensively about professionals and their organisations. Prior to its publication, McGraw-Hill nominated her first book, ‘Achieving Best Practice – Shaping Professionals for Success’, as their September 2000 Book of the Month. Her second book, ‘Accelerated Best Practice – implementing success in professional firms’ concentrates on strategy and leadership, operational effectiveness and client relationships and was initially published by Palgrave Macmillan in 2004 with updated editions by Matador in 2008 and 2015. Her third book, Developing Resilience – the key to professional success’, published in 2010, focuses on helping individuals and organisations cope and respond positively to marketplace pressures, the imposition of external regulation and clients increasingly looking for immediate access to their professionals.
Since 2000, she has served as a co-opted member of the Law Society of Scotland’s Practice Management and Client Care Committees, on its Working Party on Standards and as CPD Project Leader of its Education and Training Review. In addition, she has recently contributed to and co-edited ‘The Calling of Law – the pivotal role of vocational legal education’ (Westwood and Barton 2014) and co-written with Vicky Ling two books for The Law Society on client care and handling complaints. She writes regularly for business and professional publications, speaks at business conferences in the UK and has worked on international collaborations with universities in Hong Kong, the Middle East and Australia.
She has also been a Post-Graduate Tutor and Senior Lecturer in Legal Practice at the Glasgow Graduate School of Law and the University of Strathclyde as well as the Director of Continuing Professional Education at the School of Law, the University of Glasgow. She teaches on a number of professional Masters programmes and was awarded Doctor of Professional Studies in Legal Education in 2015 by the University of Chester.